Vitalyst: Guiding IT Users towards More Productive Ways of Working

For his soccer team, Nick Wilkinson is a successful player/coach. He seamlessly blends the role of being a strategic expert who is well versed with marshalling his resources, with getting on the field to make a direct contribution to results of the team. It is the same tenacity and management skills that drive his company, Vitalyst—the ‘vital catalysts’ whose application expertise drives productivity for organizations. Headquartered in Bala Cynwyd, PA, the company helps business users and government organizations to get more from their investments in technology by ensuring that their employees operate at peak performance with the productivity tools and applications they use daily.

Wilkinson feels that technology innovation cycles encompassing software migrations, new device deployments, mobility initiatives and BYOD programs create challenges for business users and support organizations. To address these challenges, Vitalyst brings expert ready resources to expand client support capacity and depth. In partnership with the internal support organization, Vitalyst helps clients to deliver an exceptional business user experience through high-caliber, individualized support. “Through all the different phases or cycles of technology adoption over the past couple of decades, Vitalyst has been providing support to end users, giving them the best possible experience with their applications,” affirms Nick Wilkinson, CEO, Vitalyst. “We provide what we call ‘Productivity Consultants’—our people who help the end users,” he adds. These professionals look to understand the client’s needs and give practical insights and solutions that help solve the biggest technology issues affecting productivity.

Vitalyst focuses on migration, adoption and end user proficiency around the cloud and for SaaS products from Microsoft, Salesforce and other leading providers, offering a full spectrum of support in these endeavors. “We combine traditional training techniques with on-site or on-premise training, plus provide unique firm based ‘how-to’ support capabilities to our clients,” notes Wilkinson. Our capabilities enable smoother migrations, higher levels of adoption and satisfaction, and a more productive workplace where IT departments realize the full potential of their technology investments. For instance, consider the case involving a large federal government agency.