“Our system assesses the current IT architecture, makes recommendations to the customer, and designs, builds and manages the solutions provided,” says Alan Bechara, President of PCMG. Implementation and maintenance of the architecture requires robust tools that the ISO 9001:2008 certified company is able to deliver through strong ties with its business partners. “Our relationships and stellar certifications give us the ability to provide technology from handheld to datacenter solutions, with expertise in individual productivity, to large enterprise installations and support,” beams Bechara. The company operates three logistics and configuration centers in the U.S. for staging inventory and providing advanced logistics services that include custom imaging, server configuration, and asset tagging and reporting. They also provide consulting services focused on integrating business technology solutions with best-in-class hardware, software, and services. The company’s outsourcing services provide managed IT support with integrated operation and service desks for 24x7 support. In addition, PCMG has field service-teams for on-site and dispatch requirements in their arsenal of services.
Over the years, PCMG has evolved to become a trusted advisor as they fol¬low a simple, yet effective, approach—being in constant communication with the client.
The Integrated Operations Center (IOC) and Service Desk technical specialists can monitor, manage, and support IT environments to ensure continuous operations and provide a single-point of contact. Agencies and schools that choose PCMG’s managed IT services can save time, reduce operational costs, and improve the productivity and availability of internal resources to focus on their mission and maintaining the integrity of their information.
We have built our reputation on quality processes supported by certifications and accreditations at the highest levels
“We are among the leading Value Added Resellers in the nation, which allows us to provide world-class solutions and services,” says Bechara. The company’s widespread resources include a quality workforce, which is distributed globally, customer services, and customer briefing centers. In addition, they have SSAE 16 Type II data centers, three configuration centers, ITIL v3 service management, and seventy parts and inventory locations worldwide. “Our unparalleled success is a process of continuous improvement and innovation. For the future of PCMG, we plan to expand our stellar solutions and services,” concludes Bechara.