Terry HackelmanChange is constant. Nowhere is this adage truer than in the Public Sector. There is an increase in demand for improved customer service, information management, reporting, and sharing; all the while expecting them to be met with decreased budgets. NexLevel Information Technology, Inc. is a California-based management consulting company focused on assisting county, city, and special districts by utilizing their in-depth expertise, tools and methodologies to effectively listen, carefully plan and successfully deliver solutions at reduced cost benefits. Headquartered at Carmichael, NexLevel was co-founded in 1999 by Terry Hackelman & Frank Otto, the Managing Principals of the organization.
NexLevel helps clients to enhance their use of technology in order to streamline operations, reduce costs, and improve service by evaluating the clients’ current operational environment, addressing issues that may arise in the future and developing apt solutions required to meet complex challenges. NexLevel develops solutions based on standard methodologies and processes, as well as toolkits designed specifically for the unique needs and requirements of public agencies. “A significant value-add to clients selecting NexLevel is that our consultants bring hands-on experience to bear in delivering for our clients,” says Frank Otto.
NexLevel has developed and utilized toolkits that have successfully supported engagements for more than 30 California public agencies. These engagements have included the following types of services: Strategic Plans, GIS Master Plans, Project Management Office (PMO), Project Management, Business Process Re-engineering (BPR)/Business Process Improvement (BPI), Network Assessments, IS Service Level Assessments, Policy/Procedure Documentation, External Vulnerability/Intrusion Detection, Procurement Support [i.e. Request for Proposals (RFPs)], and Feasibility Study Reports. The company’s services spans virtually across all technologies used by California government entities including— Document Imaging, GIS, Finance/HR Systems, Utility Billing/CIS, SCADA, Public Safety (CAD/RMS/MDT), Permitting, Call Center Systems, AMR/AMI/MDMA System, Business Intelligence/Reporting Systems, Web-based Customer Systems, and more.
Our consultants bring hands-on experience to bear in delivering for our clients
NexLevel's approach is simple and straightforward. First, they LISTEN to understand a client's situation and needs. Next, they develop a PLAN to address the client's needs within the boundaries of their situation. Finally, they DELIVER a solution that not only meets the client's needs, but does so on time and within budget. The NexLevel team is experienced in working on complex, high visibility projects that effect positive change and ensures an organization's technology investment pays off. Their consultants are particularly adept at ensuring appropriate planning and project management is in place to deal with the unique change management, communications management, and budget, resource and timeline considerations pertaining to each project.
A case study reveals that during the statewide Computer Aided Dispatch (CAD) implementation, California Highway Patrol took NexLevel’s help to install CAD System in 27 locations around California and to train more than 800 dispatchers and also to implement an extensive infrastructure to support new system. The company received a Certificate of Appreciation for its work from the State highway patrol agency.
Going forward, the consultants at NexLevel continue to keep pace with the changes in technology by investing in both informal and formal training in the evaluation of system tools, software, languages and development techniques and methodologies as well as project management.